Setting up a inbound call system

hosting, ISP, satellite | Posted by admin
Nov 22 2013

If you are a small business you likely have to take quite a few calls. It’s not always a great idea to use your personal phone number as you might end up getting swamped with unwanted calls.

So what options are available for managing inbound calls?

Hosted IVR Solutions

If you business has the fund you can always hire a company to install a phone system, however if this is outside of your budget there are software programs that allow you to host inbound voice response system. IVR Designer is one of the best ones currently out there, you can quickly setup a call flow system in minutes.  Hosted IVR solutions are probably best if you don’t have the technical ability to setup your own system, or don’t have the budget to hire someone to do it for you.

 

Self hosted IVR solutions

This will require hiring an individual or firm to help you setup your own self hosted IVR solution. The benefit is you have a great deal of flexibility and will likely save some money for hosting the system yourself. The downside is that these systems can be very hard to develop yourself. Twilio offers a great api for developing you own call solutions, but you will still need a software developer.

Conclusion

Setting up your own call system can get quite expensive, for most small businesses it’s a great idea to start with a hosted inbound call solutions. Depending on you requirements and budget, you may opt to host your own IVR or use a third party for hosting.

 

 

 

Types of Internet Service Providers

cable, hosting, ISP, satellite | Posted by admin
Sep 03 2013

 These days, there are a number of options when it comes to activating Internet service at one’s home. Long gone are the days of being limited to using a phone line in order to use the Internet. If you are looking to get Internet access at your home, however, you may be wondering which service option will be best for you. This article will cover the most common types of Internet service providers and outline the advantages and disadvantages of each. Ultimately, this information may help you reach a decision when it comes to your own service.

Cable Internet
This is the most popular option when it comes to Internet service for a number of reasons. For starters, it is known for being capable of offering some of the fastest speeds, making it an ideal option for those who do a lot of streaming, downloading, and online gaming. The connected is routed through a cable modem which, in turn, is connected to another computer or a wireless router. One of the disadvantages of having cable Internet, however, is that it tends to be among the most expensive services available.  Cable internet is one of the most common choices for house hold internet, and is a pretty safe choice if you are unsure of which provider to go with.Satellite Internet
Perhaps you have heard of satellite TV, but many people are not aware that there is also satellite Internet. This type of connection works through a satellite dish that is installed on the outside of one’s home and that picks up a satellite signal from space. This signal is then routed to a modem, which is hooked up to a home computer or laptop. The modems can also be connected to wireless routers for those who want wi-fi in their homes. Speeds for satellite Internet are not quite as fast as cable in most cases, but the service tends to be quite a bit cheaper than cable.T1 Internet
This type of Internet connection is typically ideal for businesses or other situations where there are many computers sharing the same connection. T1 actually works as a large phone line, but the speeds of such a service are known for being extremely fast, even when being utilized by multiple devices. Of course, these plans tend to be a bit more expensive, but they are manageable expenses for a business.As you can see, there are a number of types of Internet connections out there. Now, you should be able to make a decision regarding which is right for you.

What To Look For In An Internet Service Provider

hosting, ISP, satellite | Posted by admin
Aug 28 2013

We all have more reliance on the Internet today than ever before. Everything from our business practices to our personal communication with friends to getting the latest news all happens over an online connection. Because of this, it is important that you choose the right Internet service provider for you. The last thing that you want is to sign up with an ISP only to find out that their service will not allow you to accomplish the things that you want to with it. Below are a few of the most important things that you should think about when looking for the best possible ISP for your situation.

Your budget is really where you need to start this process. Take some time to figure out how much money you can responsibly spend on Internet service each month, and then begin your search for providers with that figure in mind. The good news about this is that there is an Internet plan out there for virtually any budget today.The speed of service than any ISP can provide for you is something that you should always have in mind. It does not make sense to spend your hard earned money on Internet service that will not provide you with fast speeds. The best way to figure out whether or not a particular Internet service provider has reliable speeds is to read reviews online and compare them to what the company claims. Also, make sure to thoroughly check how strong an ISP’s service is in your specific geographic area, as speeds do tend to vary quite a bit from place to place even within the same service company.Like any technology related product, Internet service can be prone to technical errors, even for the most reliable companies. When this happens, it is important that there is a support system in place that can help you to resolve your problems quickly. Check the support history of any company before you sign up with them to see what customers are saying about how they treat their customers and how quickly they are able to fix any issues with their service. Any good ISP will offer 24/7 support for all of their customers.Depending on what you need out of your ISP, the additional features that come along with the service plan of a particular company could be important to you. For example, most ISPs today will provide some useful added features to their service plans including free email accounts, antivirus protection and even some website building tools.

If you think over these few things as you are looking for a reliable Internet service provider in your area, you will be much more likely to end up with a service that you are happy with. A little bit of research can go a long way when it comes to finding the best ISP for your home or business.

Finding the right internet service provider

bandwidth, cable, ISP, satellite | Posted by admin
Aug 28 2013

Many Internet service providers (ISPs) are available today. Some are local and serve just a single city while others are national. Service can vary greatly depending on local conditions. Several common factors can still be used to compare different ISPs despite local variations. Anyone searching for an ISP will want to look at several parts of the service.

Service Type
The first decision should be the service type. ISPs can deliver Internet access across a digital subscriber line (DSL), cable lines, fiber optic lines or satellite dishes. DSL and cable are the most the common and economical types although cable tends to be faster in most areas. Satellite access is good for homes in rural areas where there is no ground-based infrastructure. Fiber optic access is very fast but is only available in certain areas.
Speed and Data Limits
The next thing to look at is the speed of the service and any data restrictions. Speeds below 3 megabits per second (Mbps) are good for checking email and light browsing. Speeds between 5 Mbps and 15 Mbps are good for average users. Higher speeds are good for people who regularly watch streaming media or who have multiple users in the home. It is also important to see if the service imposes data transfer limits. Data limits restrict how much can be downloaded each month and could cause service to stop if the limits are exceeded.Reliability

It is important to look at the reliability of an ISP. Reliability is the amount of uptime the service has in an average year. Some smaller services might have regular outages. Larger services tend to have uptimes close to 100 percent. ISPs generally advertise high uptimes. Satellite tends to be least reliable because of atmospheric conditions and hardware limitations.

Extra Features

Different ISPs sometimes offer extra features beyond Internet access. This could be multiple email addresses, a personal website or free hardware like a router. Some services actually provide free subscriptions to streaming media services or antivirus applications. Extra features can make spending time online more enjoyable.

Customer and Technical Support

The final thing to look for when choosing an ISP is the customer and technical support available. It is important to choose an ISP that has live technical support provided over the phone. This will help during installation and will prevent other issues from shutting down service for a long time. It is also helpful to choose an ISP that has multiple customer support options like online knowledge bases or live chats for handling non-critical issues and billing questions.